Some ways to help
Frequently asked questions
GenieLock versions
-  How do I know which version will fit my toolbox?We have a number of different GenieLock versions on the store page. Select the device that corresponds to your toolbox model! 
-  Will the GenieLock work in toolboxes that aren't mentioned?At the moment, GenieLock is compatible with Snap-On's Heritage, Masters, Epic and ____ toolboxes. Check back in the future, as more models are coming! 
-  How do you fit the GenieLock?The GenieLock is designed to be fitted in 5 minutes, simply by sliding into place and connecting it to a power source. We have fitting instructions available for download on the store page! 
-  How do I connect to my GenieLock?Once fitted, download our app (for IOS and Android devices), and connect to your lock via Bluetooth. 
Toolbox compatibility
-  How do I find out which toolbox I have?Look on the back of your tool box and record the markings. This first stylized number or symbol is the year of manufacture. 
-  Is there a price difference for certain versions of the GenieLock?GenieLock comes at a fixed price and includes components for the toolbox that you select when ordering from our store. 
-  Are the fitting instructions different depending on your toolbox model?Yes! You can download all of our fitting guides here. 
-  Will fitting the GenieLock damage or affect my toolbox?Nope! The GenieLock is designed to simply slide into place inside the toolbox, with a simple power cable that fits through existing holes in your box. No screwing, no drilling, no nonsense! 
Shipping FAQ's
-  Do you ship worldwide?We offer free shipping on all purchases of our GenieLock product, and can ship anywhere in the world. For sales in the UK and EU, visit our UK/EU page. 
-  How long will shipping take? (US/CAN)Shipping will likely take 2-3 weeks. 
-  How long will shipping take? (AUS/Worldwide)Shipping will likely take 3 weeks, but could take up to 5 weeks outside UK/EU/US/CAN. 
Refunds & returns
-  Do you offer no-hassle returns?If your purchase was made less than 30 days ago and you're not satisfied with your product, you can return the product for a full refund. Get in touch to begin the returns process. 
-  Can I return the product after 30 days?We only offer a full money-back guarantee to purchases made within the last 30 days. However, if you are unhappy with your purchase please get in touch and we'll offer you any assistance required. 
-  What if my GenieLock breaks?Our GenieLock's all come with a 2 year warranty. Any fault in the product, send it back and we'll send you a replacement. Get in touch to begin the process. 
-  I've ordered the wrong model of GenieLock!Woops! If this does happen, be sure to drop us a message and we'll work on swapping your model around.